Returns and Exchanges
At GoTie.com we offer 100% satisfaction guarantee.
If you are unhappy with your item for any reason due to damage, defect or otherwise, we will happily accept a return.
We offer a full refund on items up to 30 days from the original date of purchase.
Once your items are inspected by the store, you’ll get your refund typically within 48 hours.
Returns must be unworn, unwashed, undamaged, and unaltered. Items not in this condition can not be returned.
Final sale items cannot be returned or exchanged.
Full refunds are made in the form of the original payment.
Damaged & Defective Items
GoTie takes damaged items very seriously. Please contact our customer service team right away so that we can expedite your return.
The item must be returned to GoTie.com for inspection. Once it arrives, a determination can be made.
If your products arrive in a damaged condition, you must save the merchandise and notify us immediately to arrange for a carrier inspection and a pick up of the damaged merchandise.
Requests to exchange/return merchandise received as a gift will require you to contact customer service by phone or email otherwise the gift giver will automatically be informed once the product has been returned in our system.
Please have as much details as possible available when contacting customer service to ensure a speedy process:
- First and last name of gift giver
- Their email
- Approximately when it might have been purchased
- Order ID
- Any other information that might be useful
A store credit in the amount of the original purchased price will be emailed to the recipient once the product(s) have been returned.
Shipping Your Return
Return shipping for all domestic orders (includes all 50 states; Washington, DC; and Puerto Rico) are always free.
To return your package via the US Postal Service or your postal carrier, remove the USPS label and affix to your package.
- This label may be used in all 50 states; Washington, DC; and Puerto Rico and cannot be used for shipping from other locations, gift exchanges or group sales.
- Please seal the package securely and be sure to select the appropriate label from the bottom of your customer receipt.
- Please retain the tracking number for your records.
All orders outside of the U.S. will require the customer to ship at their own expense. Customers can also send the item back to us at the address below using any other trackable method, at your expense. Once we receive your package, we will promptly process an exchange or issue a refund in accordance with this policy. Please be certain to insure the package. If you do not have the packing slip, please include the following information with your return:
- Your name and billing address
- The name, address and ZIP code of the person who placed the order, if it was a gift
- The order number or email address provided at checkout
Our return address is:
1000 N 9th St.
Grand Junction, CO 81501
Finalizing the Return Processed
You will receive an email confirmation once we’ve processed your return. Please allow up to 10 days after we receive your return, this includes time for processing and time for your bank to post your refund. If your refund is for a store credit, it will be available as soon as your return is received and processed. The store credit code will be sent to your email provided to us at time of purchase.